Refund policy


Return Policy and Rights to Change Your Mind

You have a 60-day period from the date of receipt to request a return of your purchase, split into two stages:

  • Days 1–14: Return for a refund to your original payment method (subject to the conditions below).

  • Days 15–60: Return for store credit equal to the value of your purchase (subject to the same conditions below).

To be eligible for a return under either stage, the item must be in the same condition as when it was received.

Please note that while we do accept returns, we are unable to cover the cost of the return shipping label unless the item is faulty or an error was made on our part. This applies throughout the full 60-day period.

If you'd like to return your order, please contact the email below.

 

Initiating a Return:

To initiate a return, please contact us at george@next2newgolf.co.uk.

Upon acceptance of your return request, we will provide you with the return shipping address and instructions for sending back the item, and confirm whether your return qualifies for a refund or store credit based on the date of receipt. Items returned without prior approval will not be accepted.

For any inquiries regarding returns, feel free to contact us at the same email address.

 

Damaged or Incorrect Items:

Please inspect your order immediately upon receipt and notify us right away if the item is defective, damaged, or incorrect, so we can assess the situation and address the issue promptly.

 

Exchanges:

The quickest way to receive a replacement item is to return the original item. Once the return is accepted, you can place a new order for the desired item, or use any store credit issued towards it.

 

Refunds and Store Credit:

We will notify you once we have received and inspected the returned item.

  • If your return is made within 14 days of receipt and is approved, a refund will be processed automatically to your original payment method. Please note that your bank or credit card provider may take some time to process and post the refund.

  • If your return is made between day 15 and day 60 of receipt and is approved, we will issue store credit for the value of the item. Store credit is valid for 12 months from the date of issue and is non-transferable.

If the item's condition has deteriorated significantly, we reserve the right to reduce the refund or store credit amount.

Brand-new clubs still in the wrapper or cellophane: a reduced refund or store credit will apply if they are returned without the original wrapper or cellophane intact.

We will cover the cost of returning the items only if they are faulty or not as described.

 

Selling or Part-Exchanging Your Equipment to Us:

This Return Policy applies to items you have purchased from us. If you are selling or part-exchanging your own equipment to us through our trade-in service, that is a separate process and is governed by Section 22 of our Terms of Service, not this Return Policy.

In short: when you trade in, we provide free tracked delivery for sending your equipment to us, and we inspect and authenticate it on arrival. If your equipment does not match the condition described, or we cannot verify it as authentic, we will contact you to offer a revised quote or to return your equipment to you. If you decline a revised offer, or withdraw from the trade-in before we have issued payment, we will return your equipment to you free of charge. Please see Section 22 of our Terms of Service for full details.

 

Deposits:

Where a customer wishes to reserve a specific club prior to purchase, we may accept a deposit, typically 10% of the purchase price, paid via bank transfer. Deposits are taken against the specific item held (identified by its unique SKU) and not against a model or specification generally. Once paid, the deposit secures that item on hold for 28 days. Deposits are non-refundable. If the customer proceeds with the purchase within the 28-day hold period, the deposit is deducted from the total amount owed. If the customer does not proceed with the purchase within this period, the deposit is retained, the hold expires, and the item is released back for sale. Hold periods are not extended; a customer wishing to reserve the item for a further period after expiry would need to place a new deposit, subject to the item still being available.

 

Amendments:

We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website. The Customer is responsible for reviewing these Terms periodically to stay informed of any updates.

 

UPDATED: [09/07/2026]